Our interactive approach delivers results

The art of successful appointment making

An interactive workshop-style training course that is specifically tailored to your business, industry sector and target markets. Your sales teams learn and develop the tools and techniques they need to secure appointments with prospective customers over the telephone.

The inclusive and interactive nature of 'The art of successful appointment making' event provides your people with the opportunity to identify and develop the tools and techniques required to secure sales appointments. Delegates define the key elements of a successful outbound call, breaking down each element into its component parts. We encourage them to carry out thorough pre-call planning and preparation and structure the sales appointment call, creating effective phrases to engage the customer, overcome barriers and objections and 'close' the appointment.

By giving delegates the opportunity to practice newly acquired skills in a safe environment through role play scenarios, we build their confidence and support them further with 'sit-by' coaching on live calls that we ask your people to 'bring along' to the event.